21200 Privacy Policy — Malaysian User Data Protection
Your privacy is our priority. This document transparently explains how 21200 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Information We Collect
When you register or use the 21200 platform, we may collect various types of information to ensure a smooth and secure experience. The following are the categories of information collected:
Your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account.
Deposit and withdrawal transaction details in MYR via methods such as PayNow, Boost and FPX. We do not store full card numbers; all processing is handled through secure channels.
Device type, operating system, browser version, IP address and approximate location. This information helps us diagnose technical issues and ensure platform compatibility with your device.
Platform activity records such as pages visited, session duration, features used, and betting history. This data is analysed in aggregate to improve the overall user experience.
How Your Information Is Used
21200 uses the information collected solely for legitimate purposes directly related to platform operations. Primary uses include:
- Verifying user identity and preventing fraud during registration and login.
- Processing deposits and withdrawals in MYR (RM) securely and accurately.
- Providing effective customer support when you reach out to our team.
- Sending important notifications related to your account, transactions or policy changes.
- Improving our services and optimising the platform interface based on usage patterns.
- Compliant with all applicable laws and regulations in Malaysia.
We do not use your data for third-party marketing without your explicit consent.
Cookies & Session Tracking
21200 uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a personalised experience. We use three types of cookies:
- Session Cookies: Keeps you logged in as you browse the platform without having to sign in again on every page.
- Preference Cookies: Saves your language, region and display preferences so you do not have to reconfigure them on every visit.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the full functionality of the 21200 platform.
Data Storage & Security
All 21200 user data is stored on servers protected to the latest industry security standards. Key protective measures we have implemented include:
All data transmitted between your device and our servers is encrypted using 256-bit SSL protocol, preventing third parties from intercepting your information.
Data is stored in a protected server environment with strict access controls. Only authorised personnel may access user data for operational purposes.
Active account data is retained for as long as your account remains active. Once an account is closed, data is kept for the minimum period required by law before being securely deleted.
Sharing Information with Third Parties
21200 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are limited circumstances where information sharing may occur:
- Payment Processors: Transaction details are shared with trusted payment providers to securely process deposits and withdrawals in MYR.
- Legal Requirements: We may disclose information to authorities where required by Malaysian law or a valid court order.
- Technical Service Providers: Third parties that support platform operations (such as hosting and analytics) may access data within a limited scope and are bound by confidentiality agreements.
Your Rights as a User
As a 21200 user in Malaysia, you have certain rights regarding your personal data. We respect and facilitate the exercise of the following rights:
You have the right to request a copy of the personal information we hold about you. Contact our support team and we will provide it within a reasonable timeframe.
If your information is inaccurate or out of date, you have the right to request a correction. You can update basic details through your account settings or by contacting support.
You may request the deletion of your personal data. Such requests will be processed subject to legal requirements that obligate us to retain certain records.
To submit any data rights request, contact our team by email at [email protected]. For more information on using the platform, refer to the FAQ us.
Policy Updates & How to Contact Us
21200 reserves the right to update this privacy policy from time to time to reflect changes in platform practices or legal requirements. Any significant changes will be communicated via a notice on the platform or by email to registered users.
Continued use of the platform after any policy changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Through the FAQ for general enquiries
Understand Our Policy? Continue Your Journey at 21200
Register or log in now and enjoy a safe, transparent and responsible betting experience on the 21200 platform.